Area Manager

About the role

Key Responsibilities:

• Closely work with Store Supervisors and Barista/Cashiers to ensure the consistent execution of policies and procedures, meeting customer demands, and efficient store operations.
• Train and orient store teams in manpower planning, customer service, and standard operating procedures related to store operations and other support groups within the organization.
• Identify performance challenges and key performance indicators (KPIs) within the team, providing hands-on assistance and guidance to develop skills and capabilities for continuous improvement.
• Monitor, analyze, and react to daily, weekly, and periodic sales results of the stores within the designated area.
• Lead in delivering quality customer service, implementing coaching methods, and fostering open communication with the store teams to drive motivation and excellence.
• Train and oversee Barista/Cashiers to ensure the preparation of products according to approved standards and processes, meeting market demands.
• Ensure the welfare, safety, and security of employees, store locations, and overall store operations.
• Facilitate incident investigations involving employee infractions, concerns on fund reporting, reimbursements, and coordinate incidents or general store conditions concerning lessors or hosts.
• Oversee the reporting requirements on employee benefits, pay, and timekeeping related documents such as Daily Time Records, pay slips, uniforms, etc.
• Analyze and take action with the store team to achieve stock accuracy, maintain stock levels, and maximize selling.
• Manage the operational fund and its cashiering function, ensuring the availability of standard funds in a timely manner.
• Ensure compliance with bank deposits and sales reporting according to policies and procedures.
• Maintain accurate records on books of accounts, including BIR Journal, Senior & PWD details, and all BIR-related requirements.
• Monitor financial health metrics such as Cost of Goods Sold and Labor Cost. Implement effective labor management, optimizing staffing levels, and ensuring efficient use of labor resources.
• Oversee all necessary repairs, refurbishments, and maintenance jobs to ensure the overall look and store brand adhere to the approved identity.
• Collaborate with Marketing on activities to guide customers about premium beverage and food items.
• Assist in the implementation of marketing projects and events, educate staff on promotions, and maintain brand consistency.
• Implement company policies, procedures, and protocols, and adapt to any changes introduced or revised by the company.
• Develop and nurture relationships with lessors, neighboring stores/competitors, security personnel, vendors, and local suppliers for the benefit of the stores.
• Ensure that all sales channels, including the Pickup Coffee App, GrabFood, and Foodpanda, are consistently active and operational.
• Maintain accurate inventory levels and update product availability status in a timely manner.
• Ensure proper and timely fulfillment of orders through all sales channels.
• Respond to major customer complaints, such as food-related issues, and coordinate actions with HR and Legal when needed.
• Provide medical assistance, if necessary, without admission of fault.
• Perform any other functions as directed by management to meet the needs of the organization.

Skills:

• Not Specified

Qualifications:

• Proven experience in multi-unit management in the food and beverage industry.
• Strong leadership and coaching skills.
• Excellent communication and interpersonal abilities.
• Financial acumen and understanding of cash controls.
• Proficiency in using relevant software applications.
• Ability to adapt to a dynamic and evolving work environment.
• Willingness to travel within the designated area.
• Ability to work a flexible schedule, including weekends and holidays.

Job Type

Employee status : Full-time