Operations

RS Specialist

Manila, PhilippinesFull-time

About the role

The RS Specialist - Operating Systems ensures the effective implementation, monitoring, and

continuous improvement of management systems across the organization to maintain compliance,

operational excellence, and alignment with the brand’s mission of delivering affordable, grab-and-

go coffee with consistent quality.

Key Responsibilities:

Assist in developing, implementing, and maintaining management systems across all operations.
Update policies and procedures to reflect regulatory changes or process improvements.
Collaborate with various departments to ensure system integration and alignment.
Monitor compliance with ISO standards, food safety, and other relevant regulations.
Support internal and external audits by preparing required documentation and facilitating inspections.
Address non-conformities and implement corrective actions to meet compliance requirements.
Track key performance indicators related to management systems and operational efficiency.
Prepare and present detailed reports on compliance, system performance, and improvement areas.
Analyze data to identify trends and propose solutions for enhancing system effectiveness.
Conduct training sessions on management systems, policies, and standards for all relevant staff.
Develop materials to enhance employee understanding and engagement with compliance requirements.
Act as a point of contact for system-related queries from employees.
Maintain organized records of audits, compliance reports, and certifications.
Coordinate audit schedules, training sessions, and system updates with relevant teams.
Manage correspondence with external auditors, regulatory bodies, and vendors related to management systems.
Accomplish tasks as instructed by the immediate supervisor.
Ensure 100% of management systems are updated within the required timelines.
Achieve 100% adherence to management system protocols across all operations.
Maintain zero major non-conformities in internal and external audits.

Skills:

Ensure 100% timely submission of required documents for audits and certifications.
Deliver performance reports with zero errors and actionable insights within deadlines.
Highlight at least two actionable recommendations for improvement in quarterly reviews.
Conduct at least two training sessions per quarter with a 100% attendance rate.
Strong knowledge of operating systems and standards specific to food service or retail operations.
Proficiency in monitoring and analyzing performance data for system improvements.
Familiarity with tools and software for tracking compliance and operational efficiency.
Analytical skills to identify gaps and recommend practical system improvements.
Communication skills to train and engage staff effectively across multiple locations.
Problem-solving abilities to address system-related challenges and ensure timely resolutions.
Attention to detail to ensure consistency and compliance with operational standards.
Time management skills to balance multiple priorities, including audits and system updates.

Qualifications:

Bachelor’s degree in Food Technology, Industrial Engineering, Business Administration, or a related field.
At least 2-3 years of experience in management systems implementation, preferably in food service or retail industries.
Certification in ISO standards or internal auditing is an advantage.
Understanding of food safety standards (HACCP, GMP) is an advantage.
Knowledge of Lean Six Sigma or continuous improvement methodologies is an advantage.
Proficiency in MS Office and familiarity with documentation and reporting tools.

Job Type

Employee status : Full-time