Technology

Solutions Designer

Makati, CityFull-time

About the role

The Pickup Coffee app ecosystem is one of the company's most critical business platforms.

It powers customer acquisition, loyalty, ordering, payments, fulfillment, and operational workflows across multiple markets.

As a Solutions Designer, you are responsible for transforming business initiatives into scalable platform solutions.

You sit at the intersection of Digital Channels, Operations, Digital Platforms, Data, and Engineering, ensuring that every initiative is properly solutioned before development begins.

Your platform portfolio includes the Consumer App, Barista App, Backoffice Portal, Payments Integrations, Delivery Integrations, and POS Integrations.

This role is a core member of the Digital Platforms function where Platform Strategy, Platform Requirements, Customer Experience Design, and Solution Design come together before engineering execution begins.

The Solutions Designer works closely with Platforms Managers and Platforms Designers to convert Project Briefs into complete solution packages that can be handed off to Engineering for implementation.

While Platforms Managers own platform priorities, requirements, delivery, and business outcomes, the Solutions Designer owns process design, systems design, integration design, technical solutioning, and engineering handoff.

You are accountable for ensuring that platform initiatives are translated into scalable, maintainable, and operationally effective solutions that support Pickup Coffee's long-term platform strategy.

Key Responsibilities:

Design end-to-end platform solutions that align with business objectives, customer experience goals, operational requirements, and platform standards.
Create solution blueprints, process flows, system interaction diagrams, integration specifications, and technical design documentation.
Define platform boundaries, system responsibilities, integration approaches, data flows, and technical dependencies required to support business initiatives.
Evaluate alternative approaches and recommend solutions based on scalability, maintainability, operational impact, complexity, and long-term sustainability.
Identify technical risks, dependencies, assumptions, and implementation considerations before initiatives enter development.
Participate in discovery sessions initiated by the Digital Channels Group.
Review Project Briefs and collaborate with Platforms Managers and Platforms Designers to understand business objectives, customer experience requirements, operational workflows, success metrics, reporting requirements, and platform impacts.
Translate Project Briefs into solution designs that clearly define how platform capabilities, integrations, data, and operational processes work together to achieve business goals.
Ensure all platform initiatives are properly solutioned before entering Engineering.
Design current-state and future-state workflows that improve customer experience, operational efficiency, automation, and platform effectiveness.
Define business process flows, platform interactions, data movement, and integration requirements.
Ensure operational workflows are represented accurately within solution designs.
Balance market-specific requirements with platform consistency and long-term ecosystem sustainability.
Identify opportunities to simplify workflows, reduce operational complexity, and improve platform capabilities.
Partner closely with Platforms Managers during Platform Requirements Document (PRD) creation and refinement.
Collaborate with Platforms Designers to ensure customer journeys, user experiences, workflows, and platform capabilities are aligned.
Work with Data teams to define reporting requirements, analytics events, operational dashboards, and measurement frameworks.
Support Engineering teams during estimation, planning, and execution by clarifying solution intent, business workflows, technical requirements, and implementation assumptions.
Act as the bridge between business intent and engineering execution.
Maintain solution design standards, documentation practices, and platform design principles.
Ensure platform initiatives are documented consistently before entering development.
Review initiatives to ensure alignment with platform standards, ecosystem architecture, and long-term strategic direction.
Identify technical debt, integration risks, platform limitations, and opportunities for improvement.
Contribute to platform modernization and continuous improvement initiatives.

Skills:

Solution Design Documents
Process Flow Diagrams
System Interaction Diagrams
Integration Specifications
Data Flow Diagrams
Technical Requirements
Operational Workflow Designs
Engineering Handoff Documentation

Qualifications:

A successful Solutions Designer ensures that every initiative entering Engineering has a complete and delivery-ready solution package.
This includes an Approved Project Brief, Platform Requirements Document (PRD), Platform Designs (Figma), Customer Journey Flows, Solution Design Documentation, Integration Requirements, Reporting & Analytics Requirements, Technical Dependencies & Assumptions, and Engineering Handoff Documentation.
They bridge the gap between business goals and engineering execution by transforming ideas into clear, scalable, and actionable platform solutions.
They are equally comfortable discussing business objectives with Digital Channels, platform priorities with Platforms Managers, customer experience with Platforms Designers, technical implementation with Engineering teams, and reporting requirements with Data teams.
A successful Solutions Designer ensures that Engineering receives a complete solution package, enabling teams to focus on implementation rather than requirements discovery.

Job Type

Employee status : Full-time